Malaysia — Heritage Hotel, Cameron Highlands, Malaysia

Not the best of hotels and with unwelcome guests

August 2015

The Heritage Hotel Cameron Highlands was an interesting place that I would suggest had seen better days.

There was no Wi-Fi in the rooms, but it was available in the lobby.

The room was adequate and reasonably clean. The bed was comfortable, and the TV worked. One odd thing for a Malaysian hotel was there was no ceiling fan or air-conditioning in the room, or even in the hotel — it is not needed in the Cameron Highlands due to the cool climate.

Breakfast was pretty standard.

There was an omelette and egg station, a toaster that didn't toast very dark, limited cereal choices, and the usual array of Malaysian dishes. And the tea was excellent!

On the first night, someone tried to break into my room when I was in it.

At first, I thought it was an honest mistake of going to the wrong room (we've all done that). But the person returned for a second attempt. When I challenged them through the door, they ran off instead of apologising for their mistake.

I reported the incident to the hotel reception, who did nothing — no follow-up to see if I was OK and no check on the corridor (as far as I could tell).

The following day, I asked reception if anything had been done about the incident, and they couldn't find a record of my phone call.

I asked again two days later and was told that a ’security sweep’ had been done on the floor, and nothing was found.

Overall, the Heritage Hotel Cameron Highlands was OK; not a great hotel, a little tatty around the edges, but OK.